Contact Us

Emerald Group Credit Union is here for our members 24 hours a day, 7 days a week. We have three branch locations, FREE telephone and online access to your account information, and the largest surcharge-free ATM network in Ohio.


Call 24 - Automated Phone Line - 216-581-3166
Call 24 is our free 24/7 telephone access line where members can get account balances, transaction histories, make transfers and more.

Emerald24 - Online Banking
Emerald24 is our free 24/7 internet access where members can get their account balances, transaction histories, make transfers and sign up for free online bill payer.

ATM Network
The MoneyPass® network of ATMs gives you more choices for your money, and all are surcharge-free. The logo is highly visible on many service station and convenience store ATMs, as well as most US Bank machines and more! Click here to find a MoneyPass® ATM near you.

The Alliance One network also provides our members with surcharge-free ATM use. You may find Alliance One ATMs at most other credit union locations, including our own Garfield Heights location on Granger Road.  Click here to find an Alliance One ATM near you.

Garfield Heights Office	Independence Square	Bedford Office
13201 Granger Rd. Suite 1 Garfield Heights, OH 44125	6555 Brecksville Rd. Independence, OH 44131	472 Northfield Rd. Bedford , OH 44146
Phone 216-581-5581 Fax 216-581-5590	Phone 216-834-0202 Fax 216-834-0201	Phone 440-439-4633 Fax 440-232-1232
Mon-Thur 9:00-4:30 Fri 9:00-5:30 Sat 9:00-1:00	Tue-Thur 9:00-4:30 Fri 9:00-5:30 Sat 9:00-1:00 *Closed Mondays	Tue-Thur 9:00-4:30 Fri 9:00-5:30 Sat 9:00-1:00 *Closed Mondays

Visa Card - Lost/Stolen or  Balance/Payment information 1-800-808-7230

ATM/MasterCard Debit Card - Activation 1-800-448-8268

ATM/MasterCard Debit Card - Lost/Stolen 1-800-264-5578

Visa Platinum ScoreCard Reward Points - www.scorecardrewards.com  


E-Mail
You may contact a Member Service Representative via e-mail at service@emeraldgcu.com.  For security purposes,  make sure NOT to include any personal information, such as your account number or social security number.  Please allow up to two (2) business days for a response to your email.  Director e-mail is processed monthly.

Board of Directors
Gerald DeLooze - Chairman
Richard Stefanko - Vice-Chairman
Stan Perry - Secretary
Elizabeth O'Donnell - Treasurer
Karen Szarka - Director
Bonnie Taylor - Director
Kelly Linson - Director