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Routing Number: 241075658

General Questions

Q: What is iPay?
A: iPay is an online payment platform that allows you to conveniently and securely make payments and manage your finances from the comfort of your own home or on the go.

Q: Is iPay safe to use?
A: Yes, iPay prioritizes the security of your personal and financial information. We utilize advanced encryption technology and follow industry best practices to ensure your data is protected.

Q: How do I sign up for iPay?
A: Members can sign up for iPay by logging into Online Banking or Emerald’s mobile app. From the Transactions menu, select Bill Pay. You will then be redirected to iPay, where you will complete a brief enrollment form before getting started.

Q: Where can I access iPay?
A: Members can access iPay through Online Banking or Emerald’s mobile app. Once logged in, navigate to the Transactions menu and select Bill Pay to launch iPay.

Payments and Transfers

Q: What types of payments can I make with iPay?

A: With iPay, you can make a wide range of payments, including bill payments, person-to-person transfers, and external account transfers.

 

Q: How long does it take for payments to be processed?

A: Payments are typically received within 2 to 7 banking days, depending on whether the payment is sent electronically or via paper check.

 

Q: Can I schedule recurring payments with iPay?

A: Yes, iPay allows you to set up recurring payments for bills that you pay on a regular basis. Simply choose the recurring payment option when scheduling your payment.

 

Q: Are there any fees associated with using iPay?

A: No, there are no fees associated with using iPay.

If you experience any issues while using iPay, support is provided directly through iPay’s customer support team. Members may contact them at 877-245-4747, Monday through Friday from 7:00 a.m. to 7:30 p.m.


Security and Support

Q: What should I do if I forget my iPay password?

A: If you forget your iPay password, you can click on the "Forgot Password" link on the login page. Follow the instructions to reset your password.

 

Q: How can I update my personal information in iPay?

A: To update your personal information, log in to your iPay account and navigate to the "Profile" or "Settings" section. From there, you can make the necessary changes.

 

Q: What should I do if I encounter an issue or need assistance with iPay?

A: If you experience any issues or require assistance with iPay, please contact our customer support team. They will be happy to help you resolve any problems or answer any questions you may have.